Customer Service
+44 7701085684
Q: What is your return policy?
A: Our return policy allows you to request a return within 3 days after receiving your item. To be eligible for a return, the item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.
Q: How can I start a return?
A: To start a return, please contact us at silksareeuk@gmail.com. We will provide you with a return shipping label and instructions on how and where to send your package. Please note that returns sent without prior authorization will not be accepted.
Q: What should I do if I receive a defective or damaged item?
A: If you receive a defective, damaged, or incorrect item, please inspect it upon reception and contact us immediately. We will evaluate the issue and make it right.
Q: Are there any exceptions to your return policy?
A: Yes, certain items cannot be returned. This includes perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, gases, sale items, and gift cards. If you have any questions or concerns about a specific item, please get in touch with us.
Q: Can I exchange an item?
A: The fastest way to get the item you want is to return the item you have and make a separate purchase for the new item.
Q: What is the cooling-off period for orders shipped to the European Union?
A: If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.
Q: How long does it take to receive a refund?
A: Once we receive and inspect your return, we will notify you if the refund is approved. If approved, the refund will be automatically processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved and you have not received the refund, please contact us at silksareeuk@gmail.com.
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