Customer Service
+44 7701085684
Q: How long does delivery take?
A: The delivery time depends on your location and the shipping method chosen. Generally, we strive to deliver your order within 3-7 business days. However, please note that unexpected delays may occur due to factors beyond our control, such as customs clearance or extreme weather conditions.
Q: How much does delivery cost?
A: The delivery cost is determined by the weight and dimensions of your order, as well as the shipping destination. To calculate the exact delivery cost, simply add the desired items to your cart and proceed to the checkout page. There, you will be able to view the shipping options and their corresponding costs.
Q: Do you offer international shipping?
A: Yes, we offer international shipping to select countries. During the checkout process, you will be able to select your country from the list of available shipping destinations. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.
Q: Can I track my order?
A: Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your delivery. Simply visit the carrier's website and enter the tracking number in the designated field.
Q: What if my order is lost or damaged during delivery?
A: In the rare event that your order is lost or damaged during delivery, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive a replacement or refund, depending on the circumstances.
Q: Can I change the delivery address after placing an order?
A: Unfortunately, we are unable to change the delivery address once an order has been placed. This is to ensure the security and accuracy of the delivery process. We kindly ask that you double-check your shipping address before finalizing your purchase.
Q: What happens if I'm not available to receive the delivery?
A: If you are not available to receive the delivery, the carrier will usually leave a delivery notification card with instructions on how to reschedule the delivery or collect the package from a local pickup point. It is important to follow the carrier's instructions to ensure successful delivery of your order.
Q: Can I request expedited delivery?
A: Yes, we offer expedited delivery options for select orders. During the checkout process, you will be able to choose the desired shipping speed. Please note that expedited delivery may incur additional charges, which will be displayed at the checkout.
Q: What if I have more questions about delivery?
A: If you have any further questions or concerns about the delivery of your order, please don't hesitate to contact our customer support team. We are here to assist you and provide any necessary information to ensure a smooth and timely delivery process.
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